Return & Refund Policy

Last Updated: September 2026

At Fusion Home, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible item, you may request a return or replacement according to the conditions below.

1. Return Eligibility

A return request may be accepted if:

• The product is damaged or defective when received.
• You received an incorrect product.
• The product received is significantly different from the product description or order.
• The product is eligible for return as specified on its product page.

Return requests should normally be submitted within 7 days of delivery.

2. Conditions for Returns

To be eligible for a return:

• The product must be unused and in its original condition.
• The original packaging, tags, accessories, manuals, and other included items should be retained.
• The product should not be damaged due to misuse, improper handling, or normal wear and tear.
• Proof of purchase or order details may be required.

Certain products may have different return conditions, which will be mentioned on the relevant product page.

3. Non-Returnable Products

Some products may not be eligible for return, including:

• Products specifically marked as non-returnable.
• Products that have been used, washed, altered, assembled, or damaged after delivery.
• Products damaged due to improper use or handling.
• Products returned without their original packaging or included accessories, where applicable.
• Clearance or final-sale products, where clearly stated.

4. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

For damaged packages or products, please provide clear photographs or videos of:

• The outer packaging
• Shipping label
• Damaged product
• Any visible damage or defect

This helps us review and process your request more quickly.

5. Return Request Process

To request a return, contact us with:

• Order number
• Customer name
• Product name
• Reason for return
• Photos or videos, where applicable

You can contact Fusion Home through:

Email: muhammedshukkoor@gmail.com
Phone / WhatsApp: +91 89218 50354

Our team will review the request and provide further instructions if the return is approved.

6. Return Shipping

For products that are damaged, defective, or incorrectly supplied by Fusion Home, we may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns due to customer preference or reasons not caused by Fusion Home, return shipping charges may be the customer's responsibility, where applicable.

7. Replacement

Where applicable, Fusion Home may offer a replacement instead of a refund.

Replacement availability depends on product availability. If the same product is unavailable, we may offer an alternative solution or refund, subject to the applicable terms.

8. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed to the original payment method or through another suitable method agreed with the customer.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or other financial institution.

9. Cancellation

Orders may be cancelled before dispatch, subject to the order status.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

10. Exchanges

Exchanges may be available for eligible products, subject to product availability and the applicable return conditions.

Please contact us before sending any product back.

11. Products with Special Return Conditions

Certain products may have product-specific return, replacement, warranty, or installation conditions. Where such conditions apply, they will be displayed on the relevant product page or communicated to the customer before or after purchase, as applicable.

12. Fraudulent or Abusive Return Requests

Fusion Home reserves the right to review return requests and decline requests that appear fraudulent, abusive, repeated, or inconsistent with the applicable return conditions.

This does not affect any rights available to customers under applicable law.

13. Changes to This Policy

Fusion Home may update this Return & Refund Policy from time to time. The updated version will be published on this website with the revised “Last Updated” date.

14. Contact Us

If you have any questions about returns, replacements, or refunds, please contact us:

Fusion Home
Malappuram, Kerala, India
Email: muhammedshukkoor@gmail.com
Phone / WhatsApp: +91 89218 50354

By placing an order with Fusion Home, you acknowledge that you have read and understood the applicable return and refund conditions.