Return & Refund Policy

Last Updated: September 2026

At Fusion Home, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you may request a return, replacement, or refund according to the conditions below.

1. Return Eligibility

You may request a return within 7 days from the date of delivery if:

• The product is damaged or defective when received.
• You received an incorrect product.
• The product is significantly different from the product ordered or described.
• The product is specifically marked as eligible for return.

Return requests must be submitted within 7 days of delivery.

2. Conditions for Returns

To be eligible for a return:

• The product must be unused and in its original condition.
• Original packaging, tags, accessories, manuals, and other included items should be retained.
• The product must not have been damaged due to misuse, improper handling, or normal wear and tear.
• Proof of purchase or order details may be required.

Some products may have specific return conditions, which will be mentioned on the relevant product page.

3. Non-Returnable Products

The following products may not be eligible for return:

• Products specifically marked as non-returnable.
• Products that have been used, washed, altered, assembled, or damaged after delivery.
• Products damaged due to improper use or handling.
• Products returned without original packaging or included accessories, where applicable.
• Clearance or final-sale products where clearly stated.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Fusion Home as soon as possible.

Please provide:

• Order number
• Photos or videos of the product
• Photos of the outer packaging
• Shipping label, where applicable
• Details of the damage, defect, or incorrect item

We will review the request and provide further instructions.

5. Return Request Process

To request a return, please contact us with your order number, customer name, product name, and reason for the return.

Do not send any product back without receiving return instructions from Fusion Home.

6. Return Shipping

For products that are damaged, defective, or incorrectly supplied by Fusion Home, we may arrange or cover reasonable return shipping costs after verification.

For returns due to customer preference or reasons not caused by Fusion Home, return shipping charges may be the customer's responsibility.

7. Replacement

Where applicable, Fusion Home may offer a replacement instead of a refund.

Replacement is subject to product availability. If the same product is unavailable, we may provide another suitable solution or refund, subject to applicable terms.

8. Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

If approved, the refund will generally be processed to the original payment method or another suitable payment method, as applicable.

The time required for the refund to appear in your account may depend on your bank or payment provider.

9. Order Cancellation

Orders may be cancelled before dispatch by contacting Fusion Home as soon as possible.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

10. Exchanges

Exchanges may be available for eligible products, subject to product availability and the applicable return conditions.

Please contact Fusion Home before sending any product back.

11. Product-Specific Conditions

Certain products may have specific return, replacement, warranty, or installation conditions.

Where applicable, these conditions will be mentioned on the relevant product page or communicated to the customer.

12. Return Requests

Fusion Home reserves the right to review return requests and may decline requests that do not meet the applicable return conditions.

This does not affect any rights available to customers under applicable law.

13. Changes to This Policy

Fusion Home may update this Return & Refund Policy from time to time. Any updated version will be published on this website with the revised Last Updated date.

14. Contact Us

Fusion Home

Malappuram, Kerala, India

Email: muhammedshukkoor@gmail.com

Phone / WhatsApp: +91 89218 50354

For return, replacement, refund, or cancellation enquiries, please contact us with your order number and relevant details.